I have to say, focusing on the customers is perhaps the most important thing in business. As mentioned, without customers, there's no business.

And overdelivering is one of the things that can significantly improve your relationships with customers (not to mention conversions).

It is a great thing to have great support. That's a bold move for most companies (and there's even a hosting company that boasts not outsourcing support, too).

Thanks for stopping by, Mitchell.